Top Message Regarding Sustainability

Sustainability policy and initiatives

At the Keyware Group, we aim “to use information technology rich in creativity to provide solutions that exceed customer demands, help customers realize dreams and ideals, and contribute to development of a prosperous society.”

The Company covers the entire lifecycle from digital consulting to IT system construction, implementation, and operations as its business domain, and provides safe, secure, and stable optimal solutions (products and services).Our basic stance is to meet the needs of our customers and society through our business, maintain sound and transparent management while promoting conscientious business activities, and strive to realize a sustainable society through our operations.

So that every employee properly understands and practices this stance, we have established a Basic Sustainability Policy.This policy aligns with ISO26000, the international standard on organizational social responsibility, and sets seven key focus areas (organizational governance, respect for human rights, labor practices, the environment, fair business practices, consumer issues, and community involvement and development) for our sustainability activities.

ISO26000 is an international standard for organizational social responsibility and provides guidance for all organizations to fulfill their social responsibilities toward achieving a sustainable society.

Under our organizational structure, the Sustainability Committee , chaired by the President, sets specific annual targets based on this Basic Sustainability Policy, tracks results, and implements the PDCA cycle.Examples of targets include human rights education, preventing security incidents, improving environmental performance, promoting work-life balance, and promoting social contribution activities.

Our customers are involved in the development of information systems that support social infrastructure including government administration, transportation, communications, finance, medical care, distribution, and manufacturing, and recognize that it is our social responsibility to ensure the safety and reliability of our systems.For that reason, we share the importance of ensuring system safety and reliability across the entire Group and provide education on information security and compliance.

Establishing purpose and values

The Company has achieved steady growth by accurately capturing changes in digital technology and societal needs.However, in this era of uncertainty, which has been described as VUCA, there is no guarantee that we can continue to grow using the same perspective and approach.

Therefore, in an aim for more sustainable management, we established our purpose and four values in 2025.

Our purpose, which defines our role and serves as a guiding principle uniting our employees, is “open the door to the future with reliable technology and imagination.”

Reliable technology is the source of trust from our customers and society, and represents the unwavering technical capabilities built up by generations of employees.This is an important asset we must protect and pass on.

On the other hand, the future is not a simple extension of the past and it is becoming more difficult to picture a clear outline.What is important here is imagination, which means envisioning ways to chart our own course and move forward through exploration.We believe our mission is to take the first step ourselves and open the door to the future with our own hands to ensure we remain a company needed by society.

Our four values are the keys to unlocking that future.The first is challenge, driving growth and development through taking on new challenges. The second is enjoy, sparking excitement and discovering new value through ideas, and creativity. The third is teamwork, uniting our hearts and sharing great joy through teamwork. The fourth is integrity, earning empathy and trust through integrity, strengthening our bonds.

In addition, we have created a new key visual to share the intention behind our purpose not only in words but also visually.This visual symbolically represents our values and our attitude toward the future.

The newly defined purpose and four values serve as our North Star and compass that will enhance our corporate value.To navigate the sea of uncertainty ahead, we will respond to things that Keyware Group can deliver and what customers can consult with us about to contribute to the sustainable development of our customers and society.

Systems and initiatives that empower people

As a systems integrator, our most important asset is our people (employees).When employees enjoy their daily work, support each other, and continuously challenge themselves to solve customer and social problems, it drives our growth.With such a medium- to long-term perspective, we tell employees that it is important to view things not just from an internal Group perspective, but to also think from an industry perspective and discern the cutting edge of the industry.Actively engaging with stakeholders both inside and outside the Group helps each employee broaden their perspective and thinking.

To build a comfortable environment where employees can engage with their work energetically, we are developing our IT infrastructure, promoting enhanced communication within the Group, and improving the efficiency of operations.In terms of training, we have established the in-house university, Keyware Academy to support each employee in building the career they aim for.Furthermore, we have clarified the Group’s Basic Sustainability Policy, and we conduct ongoing education/training and employee events aimed at enabling each employee to identify social issues they personally deem important, work towards solving them, and create new solutions or businesses to achieve this.For example, starting in 2023, we formulated a roadmap for achieving the SDGs, and all employees are working to contribute to realizing a sustainable society by connecting the 17 goals to their own work.

Creating a comfortable work environment

To foster the performance of our employees, it is important to prioritize their physical and mental well-being and support fulfilling lives both professionally and personally.To build such a work environment, we promote health management and work-life balance and establish flexible and diverse work styles that accommodate individual family circumstances, including childcare, eldercare, and nursing responsibilities.

In 2019, Keyware Solutions received official certification as a company with superior health promotion infrastructure, and we were recognized for six years running (from 2020) in the large enterprise category of Certified Health & Productivity Management Outstanding Organizations.In 2019, we received certification as a “Childcare Support Company” from the Ministry of Health, Labour and Welfare and acquired the “Kurumin” certification mark.

As part of our measures to create an even more comfortable work environment, we are proceeding with plans to relocate our head office from Setagaya-ku to Shinjuku in summer 2026.

Shinjuku is where our company maintained its head office for the longest period.However, from our founding until the 1990s, many employees were stationed at customer sites to perform their duties, and head office functions were also dispersed for a time, which limited communication within the Group.

In the new office, employees that are currently spread across six floors will be consolidated onto one floor.By encouraging face-to-face communication among employees, we will create an environment conducive to generating ideas that improve the efficiency of operations and productivity, as well as fostering innovative thinking.In addition, relocating to the highly accessible city center is expected to improve employee engagement, attract outstanding human resources, and strengthen our sales capabilities. It also helps promote communication and co-creation with customers and business partners.

Achieving sustainable growth for the next 60 years

Keyware Solutions celebrated its 60th anniversary in 2025.

Looking back to our 50th anniversary ten years before, we were still grappling with the lingering effects of the bankruptcy of Lehman Brothers in 2008, experiencing sluggish performance.However, even as we felt uneasy about a seemingly endless decline, we shared a sense across the organization that the time had come to go on the offensive and turn things around.

As a result, 2015 marked the bottom of our performance, and we have grown steadily on an upward trajectory over the subsequent ten years.After 40 years of management by the founding family, we now celebrate closing the first quarter of this century as a publicly listed company with growth, together with all Keyware Group employees.

Looking at the current market environment, IT, our core business domain, has established itself as a critically important resource in dealing with the diverse issues facing society.Today, the utilization of ICT permeates every area of work and life, expanding the scope of our role.

As we move forward guided by our purpose, we will pursue the unlimited possibilities of IT, thereby creating new value and broadly offering it to society.We will strive not only to provide high-quality solutions but also to work to ensure thorough compliance in all processes leading up to delivery to our customers and engage in reliable project management as we continually pursue and promote cutting-edge technology.

Going forward, to continue being a company trusted by all stakeholders and expected to grow through the promotion of ESG management, we will strive to further enhance corporate value by leveraging the individuality and capabilities of our employees.We hope that you keep an eye on the Keyware Group as it celebrates its 60th anniversary and prepares for a new beginning.